What If My Award Arrives Etched of Engraved Incorrectly?
We take great care to ensure the accuracy on all of our awards. We only etch exactly what you approve though mistakes may happen. If you receive awards etched or engraved differently than your approved artwork we will take care of all costs required to replace your awards free of charge before your event. Should it be a customer error, we offer a 20% courtesy discount to remake your awards and any expedited shipping is the responsibility of the client.